Refund policy

Refund & Return Policy

At PICK & GO UK, we are committed to ensuring you are completely satisfied with your purchase. If you encounter any issues with your order, please review our policy below.

1. Warranty Period: We provide a 30-day warranty for all orders, starting from the date of delivery. This covers items that arrive damaged, defective, or incorrect.

2. Damaged or Defective Items: If your item arrives damaged or has a manufacturing defect:
  
- Please contact us within 30 days of receiving your order.
 
- Provide clear photos or videos of the damage/defect as evidence.
 
- Once verified, we will offer a replacement or a full refund. In many cases, you will not need to return the damaged item.
  
3. Wrong Item Received: If you receive an incorrect product (wrong size, colour, or item):
  
- Contact us immediately with photos of the item received and your order confirmation.
 
- We will arrange for a replacement or a refund at no extra cost to you.
 
4. Returns for Personal Preference: Due to the nature of our international supply chain, we do not accept returns for "change of mind," wrong size selection by the customer, or personal preference unless the item is faulty.
  
- If you wish to return an item for these reasons, please contact us first for authorisation.
 
- Please note that return shipping costs are the responsibility of the customer, and the item must be returned to the address we provide. Unauthorised returns may not be accepted.

5. Lost or Undelivered Packages: If your tracking shows "Delivered" but you haven’t received your package, please check with neighbours or your local post office. If it is confirmed lost in transit, contact us so we can investigate with our carrier and resolve the issue for you.

6. How to Request a Refund: To start a claim, please email us at storeshippinguk@gmail.com with your Order Number and a description of the issue.

We aim to respond to all inquiries within 24–48 hours.